SIMple Calling Service

If you are going to North America, the SIMple Calling service is your best option.

You get a United States +1 phone number and you can enjoy T-Mobile and AT&T coverage ( the largest GSM operators in the United States). This service also works in Canada.

Benefits:

  • Includes bonus call credit
  • Use in the United States (including Alaska, Hawaii) and Canada
  • Rates from USD 25c per minute in the US
  • No connection fees
  • FREE to listen to voicemail in the US and Canada
  • FREE 24/7 Customer Service
  • FREE for family and friends to call you
  • Send international text messages for USD 35c each
  • Recharge minutes anytime via the phone or web
  • View call records and receipts online
  • It is prepaid: so no contracts, no credit checks and no monthly fees
  • Receive a US +1 local number

User guide | Rates | Coverage | Features | Getting started | Making calls | Receiving calls | Recharge | Customer service | Service life | Handset compatibility | Tips

User guide

Download a print-friendly version of the user guide.

User guide (108kb PDF file)

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Rates

Calling from
Per minute rate to make and receive local calls
Per minute rate to make and receive an international call to a landline
Per minute rate to make and receive an international call to a mobile*
Send a local text message
Send an international text message
Receive a text message
Recharge using the self-service phone menu
Per minute rate to call Customer Service and listen to voicemail
USA^ $0.25 $0.40 $0.65 $0.25 $0.35 $0.15 FREE FREE
Canada^ $0.45 $0.60 $0.85 $0.25 $0.35 $0.15 FREE FREE

- The cost of a call from the US to a landline in Australia is $0.40 per minute. No connection fee applies.
- The cost to receive a call when you are in the US is $0.25 per minute.

A per minute surcharge applies to call some non-key countries. *View applicable countries

All rates are quoted in US dollars.
^ The cost of calling a mobile phone in the United States and Canada is the same as calling a landline.

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Coverage

United States (including Alaska and Hawaii) and Canada

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Features

Voicemail

Dial 121 from your phone.
The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
No charge applies.

Balance inquiry
Dial 187 from your phone.
The account balance will be sent in a text message. Each time you make a call, you will receive a text message notifying you of the cost of the call and your remaining account balance.
No charge applies.

Recharge minutes
Dial 191 from your phone.

Call forwarding
Calls to your phone number may be forwarded to any other number.

To enable, dial 102+ followed by the country code and number you wish to forward to (for example 102+18582742686), then press the call, send or OK key (ignoring any messages on the screen).
To disable, dial 103, then press the call, send or OK key (ignoring any messages on the screen).
No charge applies.

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Getting Started

As soon as you receive your package, carefully read the enclosed Welcome Letter and User Guide. You will find your new phone number and instructions to activate it.

You can activate your SIMple Calling service before you travel to North America. There are 3 ways to activate the service: online, over the phone using our self-service menu or over the phone with a Customer Service Representative.

Note: Your SIMple Calling service is automatically deactivated 7 days after your last call or text message; however the remaining credit is not expired until 9 months after your last call or text message. To reactivate your service, simply follow the initial activation instructions.

Online (recommended)

We recommend activating your SIMple Calling service online at www.simplecalling.com

Over the phone using our self-service menu

To activate over the phone, simply dial the toll-free number for the country you are calling from and follow the voice prompts:

Australia 1800-795-252
Canada 1-888-513-8804
Germany (Deustsch) 0800-000-6483
Greece 00800-127-115
Ireland 1800-932-275
Italy 1800-932-275
Netherlands 0800-023-3597
New Zealand 0800-447-870
Spain 800-098-936
Sweden 0200-884-569

Over the phone with a Customer Service Representative

To activate via multi-lingual Customer service:

  1. Dial the access number for the country you are in.
  2. Press 0 then #.
  3. Then choose from the following options:
    Press 0 for English
    Press 1 for French
    Press 2 for German
    Press 3 for Portuguese
    Press 4 for Spanish
    Press 5 for Japanese
    Press 6 for Italian
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Making calls

Using the SIMple Calling service is a little different from normal calling but so easy!

Local calls in the US or Canada:

Dial the country code (1 for the US/Canada), area code and phone number.
Example: To call (213) 337-5555 in the US you need to dial 12133375555.

International calls:

Dial the country code (44 for the UK, 49 for Germany, 33 for France, etc), area code (without the leading 0) and phone number you wish to call.

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Receiving calls

How to receive a call

Just like at home…when your phone rings simply answer the call.

Family and friends can call you for free (Toll-free calling)

You're about to travel, but your family and friends think that since you are traveling the world it will be too hard and too expensive to call you. Toll-free calling is the answer! Toll-free calling makes it easy for family and friends to call you at no charge to them.

Here's what to do:

  1. Give your family and friends your International service phone number.
  2. They dial our toll free numbers from a landline or payphone

    US & Canada - 1-866-305-6462
    Australia - 1-800-261-038
    France - 0805-101-177
    Germany - 0800-000-6485
    United Kingdom - 0800-376-5637

  3. They listen to the prompts and enter your number.
  4. Your phone will ring and you're chatting away - at no cost to your family or friends. And if you don't answer, they can leave you a voicemail.

Your family or friends will not be charged. You will be charged a USD$0.39 per minute surcharge to receive the call.

Please note: Family and friends can only call toll free from the United States, Australia, Canada, France, Germany or United Kingdom. From all other countries, they need to make an international call as your SIMple Calling number is based in the USA.

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Recharging your account

Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add USD $30, $50, $100, $150 or $200 to your mobile account.

There are five easy ways to recharge your account.

Using the website

Recharge online now!

Using a landline, hotel or payphone (toll-free call)

  1. Dial the toll free access number for the country you are in.
  2. Enter your phone number then press the hash key.
  3. Press 1 to recharge using the Self-service phone menu.
  4. Follow the voice prompts to recharge your account.

Note: a per minute rate applies to call a toll-free access number from your mobile phone.

Using your SIMple Calling service phone (no charge)

  1. Dial 191 from your phone
  2. Follow the voice prompts to recharge your account.

Via 24/7 Customer Service (no charge applies from the United States and Canada)

  1. Dial 154 from your phone
  2. Follow the voice prompts to speak with Customer Service.

Using Auto-Recharge

Auto-recharge automatically recharges your account with USD $30 when your balance falls below USD $5.

Enable or disable Auto-recharge at any time by signing into your account online, by calling Customer Service or by dialing a short number on your phone (refer to Features). You can also change the minimum balance and the charge amount.

The automatic recharge is instantaneous and you receive a text message when it occurs.

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Contacting Customer service

From landlines, hotels and payphones:

  1. Dial the access number for the country you are in.
  2. Press 0# to speak to Customer Service.
    Press 0 for English
    Press 1 for French
    Press 2 for German
    Press 3 for Portuguese
    Press 4 for Spanish
    Press 5 for Italian

Note: a per minute rate applies to call a toll-free access number from your mobile phone.

From your SIMple Calling mobile phone (the call is free from the US and Canada):

  1. Dial 154 from your phone
  2. Follow the voice prompts to speak with a Customer service representative

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Service life

You must use a charged service (such as making a call, or sending a text message), or recharge within any 9 month period, otherwise your remaining credit will expire. You can restore the expired credit by contacting Customer Service and recharging your account by a minimum of USD$30.

You must recharge at least once every 15 months to keep the SIM card active.

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Handset compatibility

US/Canada GSM networks operate on the 850Mhz and 1900Mhz frequencies. This means you will need either a tri-band (900/1800/1900 Mhz) or a quad-band (850/900/1800/1900 Mhz) handset to use the SIMple Calling service. Alternatively, you can use a North American dual-band (850/1900 Mhz) handset.

Most of the latest GSM handsets will work, as long as they are unlocked

View a range of handsets that can be packaged with the US SIMple service if your existing mobile handset is not compatible.

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Tips

Making calls

  • To make a local call in the US or Canada, dial the country code (1 for the US/Canada), area code and phone number.
  • To make an international call, dial the country code (44 for the UK, 49 for Germany, 33 for France, etc), area code (without the leading 0) and phone number you wish to call.
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