Making calls

Making prepaid calls

To make a prepaid toll-free or economy call:

  1. Using any touch tone phone, dial the access number for the country you are calling from, then follow the voice prompts.
  2. Enter your Telestial account number, then press #.
  3. Enter your PIN, then press #.
  4. Press 2 at the main menu to make a call.
  5. When prompted enter the country code (e.g. 1 for US), area code (without the leading 0) and phone number of the person you wish to call, then press # to be connected.

Do not dial the International Direct Dialing (IDD) prefix before the country code (e.g. do not dial 011 before the country code when calling from or to the US)

Making Callback calls

Callback lets you make international calls using a landline phone from over 140 countries to anywhere in the world for cheaper per minute rates than our toll-free service.

To make a callback call:

  1. Using any touch tone phone, dial the International Direct Dialing (IDD) prefix for the country you are in followed by 44-207-984-2142
    * International call charges apply.
  2. When prompted, enter the country code, area code (without the leading 0) and phone number you wish to be called back on, then press # and hang up.
  3. After 20 seconds, your phone will call back. Answer the phone as normal.
    * You will be connected to the Telestial phone service.
  4. When prompted, enter your Telestial account number and PIN.
  5. Press 2 at the Main menu to make a call.
  6. Enter the country code (e.g. 1 for US), area code (without the leading 0) and phone number of the person you wish to call, then press # to be connected.
Tips:
To use Callback from a hotel that uses a switchboard, ask the Hotel Operator to transfer the Callback call to your room. Refer to the Calling tips or print a Country User Guide.

Our alternative Callback Access number does not incur international call charges, but works from fewer phones. To make a callback call using our Alternate Callback access number:

  1. Using any touch tone phone, dial the International Direct Dialing (IDD) prefix for the country you are in followed by 44-207-984-2141
    * You will not be charged for this international call because it is never actually answered.
  2. Hang up after you hear the first ring.
    * If you hear a service announcement such as "This service is not available" or a busy signal try calling from a different phone.
  3. After 20 seconds, your phone will call back. Answer the phone as normal.
    * You will be connected to the Telestial phone service.
    * If your phone does not ring back, try calling from a different phone or use our main Callback Access number (44-207-984-2142) for the country you are calling from
  4. When prompted, enter your Telestial account number and PIN.
  5. Press 2 at the Main menu to make a call.
  6. Enter the country code (e.g. 1 for US), area code (without the leading 0) and phone number of the person you wish to call, then press # to be connected.

See the online FAQs for more information